This article provides information and steps on how to backup and restore information to the BlackBerry 10 smartphone using BlackBerry Link. Create a Backup file To backup information from the BlackBerry 10 smartphone, complete the following:. Open BlackBerry Link. Connect the device to the computer using the USB cable. At the side of the screen, select the device. Click Back Up & Restore.

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BlackBerry Desktop Software for Mac syncs your contacts, calendars and appointments between your computer and smartphone. It also allows you to transfer videos, iPhoto albums, and iTunes songs and playlists. Access, sync, share and organize all your photos, music, videos and files over Wi-Fi® or USB between your BlackBerry 10 devices and your computer. 1 Music can be synced and shared between your BlackBerry 10 device and your PC or Mac, with support for both Windows Media Player® and iTunes.

Note: To choose specific information to be backed up, select the Custom Backup option. Click Back Up Device. Wait until the backup process has completed before disconnecting your device. Restore a backup file BlackBerry Link can be used to restore information to a BlackBerry 10 smartphone from:. A BlackBerry device running BlackBerry Device Software 5.0 or later.

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A BlackBerry 10 smartphone To restore a backup file to the BlackBerry 10 smartphone, complete the following:. Open BlackBerry Link.

Connect the device to the computer using the USB cable. At the side of the screen, select the device. Click Back Up & Restore. Click Restore Device. Complete one of the following:. To restore all information from a backup file:. Select the backup file.

To restore specific information from a backup file:. Select the backup file. Clear the Restore all data check box.

Select the check box beside one or more databases to restore. To restore information from a backup file that is not listed:. Click the Change Folder icon. Navigate to the backup file. Click Restore.

Wait until the restore process has completed before disconnecting your device. Data backed up from a BlackBerry 10. Application data - Applications and information associated with them. High scores, game progress, application settings, etc.

Media - Pictures, videos, and music. Device Settings and Local Contact/Calendar Data - System settings and organizer information stored in device memory for apps such as Contacts, Calendar, Remember, etc. Note: If you have previously synced Contacts and calendar using BlackBerry Link, Please note that the BlackBerry Link account data is not included in the backup.

This is by design as BlackBerry Link is treated as account instead of local data. If backup of the Work data is allowed by the BES administrator via IT Policy:. Application data (Enterprise) - Applications and information associated with them.

High scores, game progress, application settings, etc. Media (Enterprise) - Pictures, videos, and music. Device Settings and Local Contact/Calendar Data (Enterprise) - System settings and organizer information stored in device memory for apps such as Contacts, Calendar, Remember, etc. Additional information can be found by navigating to your device.

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Types of information that can be restored to a BlackBerry 10 smartphone If the backup file is from a smartphone is running BlackBerry Device Software 5.0 to 7.1 the following can be restored:. Device settings. Phone history. Music, pictures, and videos stored on the built-in media storage. BBM contacts and groups (BBM 6.2 or earlier).

Browser bookmarks. Text messages. Passwords. Wi-Fi profiles.

Saved searches. Personal contacts and calendar appointments that are not synced with an online source such as Microsoft Exchange, Gmail, or Yahoo! Mail If the backup file is from a smartphone running BlackBerry 10 OS, the following can be restored:. Application data - Applications and information associated with them. High scores, game progress, application settings, etc. Media - Pictures, videos, and music.

Device Settings and Local Contact/Calendar Data - System settings and organizer information stored in device memory for apps such as Contacts, Calendar, Remember, etc. If backup of the Work data is allowed by the BES administrator via IT Policy:. Application data (Enterprise) - Applications and information associated with them, for example: High scores, game progress, application settings, etc. Media (Enterprise) - Pictures, videos, and music. Device Settings and Local Contact/Calendar Data (Enterprise) - System settings and organizer information stored in device memory for apps such as Contacts, Calendar, Remember, etc.